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Packett Support

Pack with a clear answer.

Packett keeps your items, boxes, photos, and saved Packett plans on your device. These guides cover the most common questions.

Fit couldn’t be confirmed

Packett only recommends a box after finding a valid placement for every selected item. This message means the search did not prove a placement within its calculation limit. Your items are unchanged; try a larger custom box or reduce the selection.

Camera measurement

Use a well-lit, uncluttered surface and move the phone slowly until the measurement stabilizes. Lock the measurement, review all three dimensions, then confirm. Manual dimension entry is always available.

Photos do not appear

Add or edit an item and choose its photo again with the system photo picker. If camera measurement is unavailable, review Packett’s Camera permission in iOS Settings and reopen the app.

Move to a new iPhone

Use Apple Quick Start, iCloud Backup, or an encrypted Finder backup so iOS can transfer Packett’s app data and private media together. You can also choose Export backup in Packett’s settings, move the resulting file, then choose Import backup on the new iPhone. Import replaces all current Packett data after you confirm. Keep the file private because it includes your item photos and is not password-protected. Packett does not provide live multi-device sync.

Delete local data

Swipe an item, custom box, or saved Packett row and confirm Delete. Deletion is permanent. A box currently used on the Packett screen must be changed there, or have its items removed, before it can be deleted.

Before contacting support

Include your Packett version, iPhone model, iOS version, the screen you were using, and the exact steps that led to the issue. Do not send private product photos unless they are necessary to explain the issue.